Grievance Redressal

Last updated: June 2026

Our Commitment

Neoma Capital Private Limited is committed to providing timely and fair resolution of all client grievances. We treat every complaint with seriousness and strive to resolve issues within the shortest possible timeframe.

How to File a Grievance

If you have a complaint or grievance regarding our services, you may reach out through any of the following channels:

Grievance Officer

Name: Harsh Agarwal

Designation: Managing Director & Grievance Officer

Email: grievance@neomacapital.com

Phone: +91 79829 40307

Address: Neoma Capital Private Limited, Alwar, Rajasthan, India

Resolution Timeline

  • Acknowledgement of grievance: within 2 working days
  • Initial response and assessment: within 7 working days
  • Final resolution: within 30 working days from receipt of complaint

If the grievance is complex and requires additional time, we will inform you of the expected resolution timeline with reasons for the delay.

Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to the following regulatory authorities:

SEBI SCORES

You can lodge a complaint on SEBI's SCORES (SEBI Complaint Redressal System) portal:

Website: https://scores.sebi.gov.in

SCORES facilitates you to lodge a complaint with SEBI and subsequently view its status. This portal allows you to track the status of the complaint resolution process.

For Global Investment Grievances

Complaints related to global investment products facilitated through the Valura platform at GIFT City may be escalated to the International Financial Services Centres Authority (IFSCA).

IFSCA Website: https://ifsca.gov.in

Important Notes

  • All grievances should be submitted with relevant details including your name, contact information, account details (if applicable), and a clear description of the issue.
  • Supporting documents such as transaction records, correspondence, or screenshots should be attached where applicable.
  • Anonymous complaints may be reviewed but cannot be tracked or followed up on.
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